The Hungry Guest full Terms and Conditions for Hungry Guest Delivery Services
These Terms apply if you are dealing with us as a consumer or as a business for The Hungry Guest.
The Hungry Guest reserves the right to change the terms and conditions or cancel this service without notice.
As a consumer, you have legal rights in relation to The Hungry Guest that are defective or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Alcohol
No persons under 18 years of age may place an order or receive Goods from The Hungry Guest if the Goods contain alcohol.
Allergies
Allergen information can be given on request. All products are clearly labelled. Please email petworth@thehungryguest.com if you have any queries.
Bakery Goods
Please note that all baked goods in our hampers have a shelf life of 7 – 14 days.
Delivery
All orders placed on a Friday, Saturday or Sunday, will be packed the following Monday. No orders placed on a Friday, Saturday or Sunday will be packed at time of ordering. Outside of this, The Hungry Guest aims to fulfil orders within 3 – 5 working days. If your order is required faster than this, please contact us either by phone or email before placing your order: petworth@thehungryguest.com or 01798 342803.
Click and Collect orders placed Monday to Thursday are standardly ready to collect the next working day. Please ensure that you specify at the checkout when you would like to collect your order.
Click and Collect hampers will be available for collection as open, wrapped hampers only. Please specify at point of order if you wish the hamper to be closed upon collection.
For safe delivery of your order, we will require an email address, and a contact number, to enable the courier to keep you updated and give you delivery options.
If you are collecting your order from The Hungry Guest Petworth via Click and Collect, please bring a copy of your order confirmation email with you, either printed, or digitally.
Deliveries are via courier only to Mainland UK and Northern Ireland. Please note that we are unable to deliver to the Channel Islands (Guernsey and Jersey), Scottish Highlands, Scottish Islands, Isle of Man, PO boxes and BFPO addresses. If you are in any doubt about delivering to your area, please contact us before placing your order: petworth@thehungryguest.com
Liability
The information on The Hungry Guest website is reviewed and kept up to date on a regular basis, however please be aware that changes may occur over time. No liability can be accepted for any errors, omissions or deletions.
All contents in The Hungry Guest hampers have been fairly described, and any props used in photographs such as crockery or glassware are not included unless specified.
Payment
Payment must be made at the time of order, via our website.
The price of The Hungry Guest order and our delivery charges will be as quoted at the time you submit your order and will be advised before you confirm your order. The Hungry Guest takes all reasonable care to ensure that the prices are correct at the time when given.
The price of a Hungry Guest order is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being. VAT receipts are available on request.
Payment can be made by credit card. Payment for The Hungry Guest and all applicable delivery charges is in advance. If for any reason your card payment is not authorized at the time of ordering, your order will not be accepted or processed. The Hungry Guest shall notify you of this promptly. Please note, there may be delays in processing card payments and transactions and deductions from your credit or debit card or bank account may take up to sixty (60) days to appear.
Requests to cancel an order can be made by telephone or email: petworth@thehungryguest.com or 01798 342803.
Substitutions
Whilst we always endeavour to keep photography and descriptions as accurate as possible, The Hungry Guest reserves the right to substitute any items included in hampers for items of equal or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering. Hamper contents can vary slightly from the image displayed so please see the product descriptions for full listings.
