THE HUNGRY GUEST TERMS & CONDITIONS AT A GLANCE
1. Call 01798 651004 to place your order during working hours of 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 on a Sunday.
2. Set delivery days of Monday to Friday.
3. Delivery to Petworth Town Centre is free; other locations within the parish of Petworth will incur a £5 delivery charge.
4. Minimum spend of £10 on all orders
5. Only 3 items of any product can be ordered at one time.
6. The person accepting the delivery has to be over 18 years old.
7. The Hungry Guest will only accept card payments on confirmation of orders, no cash on delivery.
8. All goods ordered are subject to availability, in the event of items being out of stock then substitutions will be offered at the point of confirmation.
9. The Hungry Guest will only drop the goods to the doorstep, The Hungry Guest will not be entering any premises with deliveries.
10.The Hungry Guest will ring the door-bell and the goods will be left, The Hungry Guest does not accept liability for the goods after they have been delivered.
11. A delivery day will be determined once the order has been placed, The Hungry Guest will of course be able to give some indication before an order depending on the volume of orders taken at that point.
12. No allocated time can be given.
13. The Hungry Guest reserves the right to change the terms and conditions or cancel this service without notice.
THE HUNGRY GUEST FULL TERMS & CONDITIONS FOR HUNGRY GUEST DELIVERY SERVICES
Customer Status
1.1 These Terms apply if you are dealing with us as a consumer or as a business for The Hungry Guest.
1.2 The Hungry Guest are not allowed by law to supply intoxicating liquor if you are under the age of 18. If you are under 18, please do not attempt to order Hungry Guest Services which include the provision of intoxicating liquor. Please note, pursuant to the Licensing Act 1964 it is an offence for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000. If your order for Hungry Guest Services does include intoxicating liquor, please do not be offended if you are asked to supply identification upon delivery of The Hungry Guest. The Hungry Guest reserves the right to withhold delivery of the items if appropriate identification cannot be provided and whilst The Hungry Guest will refund the cost of the item you will still be liable for the delivery charge. The driver may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
1.3 As a consumer, you have legal rights in relation to The Hungry Guest that are defective or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
1.4 The Hungry Guest reserves the right to change the terms and conditions or cancel this service without notice.
Basis of Sale
2.1 Our dedicated teams at the end of the phone will guide you through the steps you need to take to place an order with us for The Hungry Guest delivery. Please take the time to check your order at each stage of the order process.
2.2 The availability of The Hungry Guest will vary subject to availability and local trading conditions. Additionally each of our premises that offers The Hungry Guest has its own operating hours. If you try to order outside operating hours The Hungry Guest will notify you that ordering will not be possible.
2.3 When you confirm and pay for your order, you offer to buy The Hungry Guest at the prices indicated including any delivery and ancillary charges and subject to the cancellation charges that apply as set out in these terms.
2.4 If The Hungry Guest discover that are unable to supply you with all or any part of The Hungry Guest, for example because a menu item is not available or because of an error in the price given or for any other reason at our discretion, The Hungry Guest will inform you of this by telephone and advise you of the options available which options shall be determined at our discretion and which may include (a) the offer of substitutes if available and (b) cancellation of the order. The Hungry Guest will not process your order with substitutes unless you agree to the substitution. If the order is cancelled and you have already paid for The Hungry Guest, The Hungry Guest will refund you the full amount as soon as possible if you do not accept the substitution AND THIS SHALL BE OUR FULL LIABILITY IN THIS REGARD.
2.5 Please note, our phone ordering lines are only available during the working hours of 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 on a Sunday.
2.6 Orders to be made on 01798 651004.
Payment and Prices
3.1 The price of The Hungry Guest order and our delivery charges will be as quoted at the time you submit your order and will be advised before you confirm your order. The Hungry Guest takes all reasonable care to ensure that the prices are correct at the time when given.
3.2 The price of a Hungry Guest order is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being. VAT receipts are available on request.
3.3 Payment can be made by credit card. Payment for The Hungry Guest and all applicable delivery charges is in advance. If for any reason your card payment is not authorized at the time of ordering, your order will not be accepted or processed. The Hungry Guest shall notify you of this promptly. Please note, there may be delays in processing card payments and transactions and deductions from your credit or debit card or bank account may take up to sixty (60) days to appear.
4 Orders cancelled up to 24 hours before the agreed delivery date will be refunded in full. Orders cancelled within 24 hours of the agreed delivery date cannot be refunded. Requests to cancel an order must be by telephone.
